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FAQs

  • How long will my order take to arrive?
  • Orders are shipped Monday through Friday, excluding UK public holidays. Any orders placed on Saturday or Sunday will be shipped the next working day.

    For first class delivery, orders should arrive the next working day, including Saturdays, if placed before 5pm.

    For second class delivery, please allow up to 3 working days for your order to arrive, including Saturdays.

  • What are your delivery charges?
  • Delivery charges are calculated based on weight of the parcel. See the table below for a breakdown of our delivery charges:

    Weight

    Class

    Charge

    0.0 kg – 1.0 kg

    Royal Mail 2nd Class

    £1.75

    0.0 kg – 1.0 kg

    Royal Mail 1st Class

    £3.00

    1.0 kg – 2.0 kg

    Royal Mail Medium Parcel 2nd Class

    £5.00

    1.0 kg – 2.0 kg

    Royal Mail Medium Parcel 1st Class

    £8.00

    2.0 kg – 5.0 kg

    Royal Mail Medium Parcel 2nd Class

    £12.00

    2.0 kg – 5.0 kg

    Royal Mail Medium Parcel 1st Class

    £15.00

    5.0 kg – 15.0 kg

    Royal Mail Medium Parcel 1st Class

    £20.00


  • What is your cancellation policy?
  • Your order can be cancelled until it has left our office - if you e-mail hello@shakespeareschools.org, then we can try to arrange this for you.

  • I would like to amend my order, what should I do?
  • As long as your order has not yet been dispatched, we can amend your order. If you wish to add to your order, and the item has been dispatched, then there will be an additional delivery cost. E-mail hello@shakespeareschools.org to arrange changes for your order, and we will do our best to accommodate you.

  • What methods of payment do you accept?
  • We accept payments via MasterCard, Visa, American Express, and Paypal. Please note that all payments are charged in Sterling Pounds. The final amount reflected on your bill may differ depending on the exchange rate at the time.

    It is also possible to pay by invoice - e-mail hello@shakespeareschools.org to be put in touch with a member of the finance team who will arrange this method of payment.

  • What should I do if my order is incorrect or incomplete?
  • We do our absolute best to ensure orders are correct, but occasionally mistakes do happen. If you have any queries about your order upon arrival, simply get in touch with hello@shakespeareschools.org and we will correct any errors as soon as possible.

    Returns & Refunds Policy

    In exceptional cases where delivery is not fulfilled within the parameters stated in the FAQs, we will refund delivery costs.

    To exchange an item, e-mail hello@shakespeareschools.org. We only replace items if they are defective or damaged.

    If you wish to return an item, our policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange. To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

    Refunds for returned items will exclude delivery costs. Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. If it is approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain number of days.

    If you have any questions which have not been addressed here, then please e-mail hello@shakespeareschools.org and we will be happy to help!